Anthony Bollas | IT Portfolio

01

About Me

IT professional with 5+ years of experience in technical support, hardware diagnostics, and customer-facing technology roles. Skilled in troubleshooting across the Apple ecosystem, Windows environments, and networking infrastructure. Background in full-stack development with JavaScript, TypeScript, Angular, Python, and PostgreSQL. Currently pursuing CompTIA Network+ with hands-on home lab experience in virtualization, network segmentation, and systems administration.

Beyond the Terminal

⛰️

Hiking

✈️

Taking Trips

🧘

Self Care

📡

Always Learning

Adventures

El Yunque Rainforest — Puerto Rico

El Yunque Hike — Puerto Rico

Dominican Republic — 2024

Buggy Tour — Dominican Republic

Cave Adventure — Dominican Republic

Local Cuisine — Dominican Republic

Local Eats — Dominican Republic

Chichen Itza — Mexico

Cave Adventure — Mexico

Brazil — 2024

Local Cuisine — Brazil

Local Cuisine — Aruba

Nightlife — Aruba

Bermuda

Ocean City — Maryland

02

Experience

Software Developer Apprentice

Apple

Jan 2025 – Jun 2025

Upgraded an internal request management application to streamline administrator workflows, reducing back-and-forth communication required to resolve issues
Built a parser tool adopted by multiple teams, enabling employees to work more efficiently with internal resources
Launched the streamlined request tool for an additional admin team, expanding the tool's impact across the organization
Updated onboarding documentation to improve knowledge transfer for future apprentices
Delivered a company-wide presentation streamed across the organization, showcasing project outcomes and key learnings

Apple Specialist

Apple

2022 – Present

Triage customers to appropriate service paths including product purchases, phone support, and hardware repair appointments, supporting multiple customers simultaneously during peak hours
Troubleshoot cellular, configuration, data transfer, and network connectivity issues across the full Apple product ecosystem, including diagnosing VPN misconfigurations and resolving device setup failures
De-escalate frustrated customers by identifying root concerns, providing clear communication, and delivering effective resolutions
Partner with Genius Bar technicians to identify front-of-house solutions, reducing unnecessary repair appointments
Support overnight product launch and event preparations including rewiring cables, configuring displays to Apple specifications, and escalating malfunctioning devices

Advanced Repair Agent

Geek Squad (Best Buy)

2020 – 2022

Diagnosed and repaired computers during in-person appointments, troubleshooting hardware and software issues including driver failures, OS corruption, and network connectivity problems
Performed hardware repairs and upgrades including RAM and hard drive replacement, and built custom PCs to customer specifications
Used Windows command-line tools (sfc /scannow, ipconfig, DISM) for diagnostics and guided remote customers through network troubleshooting procedures
Managed multiple concurrent appointments and de-escalated frustrated customers in a fast-paced retail environment

03

Projects

🌐

TP-Link Omada VLANs Firewall VPN

Prosumer Network Lab

Designed and deployed a segmented home network with 5 VLANs (IoT, Lab, Printers, Primary, Guest) using TP-Link Omada managed switches and access points. Configured firewall rules to enforce inter-VLAN access control and set up a VPN for secure remote access.

Network Topology Diagram

🛡️

Raspberry Pi Pi-hole Linux DNS

Home DNS Server

Deployed a Pi-hole DNS server on a Raspberry Pi to provide network-wide ad blocking and malicious domain filtering. Configured blocklists for security and performance, set a static IP, and updated the router to use Pi-hole as the primary DNS resolver.

pi@pihole: ~

pi@pihole:~$ pihole status

[✓] Pi-hole blocking is active

pi@pihole:~$ pihole -c -j | python3 -c "import sys,json; d=json.load(sys.stdin); [print(f' {k}: {v}') for k,v in d.items() if 'dns' in k or 'ads' in k or 'domains' in k]"

dns_queries_today: 14,203

ads_blocked_today: 3,847

ads_percentage_today: 27.1

domains_being_blocked: 1,502,381

🖥️

Proxmox VE Windows Server 2025 Active Directory SCCM

Active Directory Home Lab

Built a virtualized lab environment on Proxmox VE running Windows Server 2025 and Windows 11 Pro VMs, with an additional physical laptop joined to the domain. Configured ADDS, user account management, GPOs, and deployed applications through MCM/SCCM.

Windows PowerShell

PS C:\> Get-ADUser -Filter * | Select Name, Enabled

Name Enabled

──── ───────

Administrator True

anthony.bollas True

svc.deploy True

PS C:\> Get-GPO -All | Select DisplayName

Default Domain Policy

Desktop Lockdown Policy

Software Deployment GPO

04

Skills

⚙️ Systems & Administration

Expert

Windows Server 2025 Active Directory Group Policy (GPOs) Apple Ecosystem

Proficient

Proxmox VE Raspberry Pi MCM / SCCM

Familiar

Linux

🌐 Networking

Expert

TCP/IP DNS Management DHCP

Proficient

VLAN Configuration Firewall Rules Pi-hole TP-Link Omada

Familiar

VPN Setup

💻 Development & Data

Expert

JavaScript TypeScript SQL Git

Proficient

Angular PostgreSQL GitHub

Familiar

Python

🔧 Hardware & Diagnostics

Expert

PC Builds RAM / HDD Replacement sfc / DISM / ipconfig

Proficient

Windows CMD Diagnostics

🤝 Soft Skills

Expert

Customer De-escalation Multitasking Documentation

Proficient

Cross-functional Collaboration Technical Presentations

05

Education & Certifications

🎓

Bachelor of Science in Computer Science

Kean University — Union, NJ

2024

🎓

Associate of Science in Computer Science

Union County College — Cranford, NJ

2021

📋

CompTIA Network+

CompTIA

In Progress

06

Get in Touch

I'm open to IT roles, development opportunities, and interesting conversations. Reach out through any of the channels below.

ProtonMail

anthonybollas@proton.me

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Gmail

bollascareer@gmail.com

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LinkedIn

linkedin.com/in/realtone

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GitHub

github.com/abollas99

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